FAQ

How much money i can load to my uquid physical prepaid card before i have to upgrade account ?

A:  you can load up to $2500/€2,500/£2000 . After that you have to upgrade your card if you want load more money into card.
 

Can I link the Uquid Prepaid Card with my PayPal account?

A: You can indicate the Uquid Prepaid Card as a new payment card in your PayPal account.
 

When will I receive my Uquid Virtual Prepaid Card?

A: Instant creation for just 1 USD/EUR/GBP. This is best way for safe when shop online instead of using your bank card

How i active my Uquid Virtual reloadable card ?

A: After you buy a Virtual card you have to click for active your card by click in "Card Info" . you will get full information of your card ( Card number , EXP , CVV) show up (a copy also sent to your email)
active uquid card

How can i active and get ATM PIN for "UQUID PLASTIC CARD" ?

A: After get uquid plastic card you just simple login your account again to active and get ATM by click in "Card Info" then "REVEAL MORE"
active uquid plastic card

When will I receive my Uquid Physical Prepaid Card?

A: It can take up to 1-2 weeks to process your card order, depending on the bank workload. Please note that the shipping time for a post mail delivery varies, courier delivery can take up to 5 business days.
 

How much money i can withdraw in ATM before i have to verify identity ?

A: you can withdraw up to $1000/1000/£800 . After that you have to upgrade your card
 

How many card i can create ?

A: With one email you can only get one card (physical or virtual). if you want another card you have to add new email when you buy card

I have uploaded the required documents, how long does it take to verify my account?

A:  After uploaded documents your account will be verified as soon as possible. Normally we complete this procedure within several business days. Please do not contact support to expedite your verification.
 

How do I know I am really on the UQUID website?

A: Always check that the website name on the browser location bar begins with: https://www.uquid.com/ (the exact spelling is critical).
We do not use any other domain names. Viruses can be delivered to your computer by just connecting to a web page with the help of a vulnerable web browser. Click on the padlock icon to see if the SSL certificate is valid and matches the website.
 

Get decline when try payment with uquid card ?

A: If you have problem with payment when using uquid card (maybe from your history or your IP problem with the website you want to purchace) . we strongly recommend you add uquid card to your paypal and make payment throught paypal. 
 

What is Security code ?

A: This code was set for secure login and regenerate password. it  could be number or letter which most easy remember for you and you created when you register new account

What is PIN code ?

A: This is number automatic generated by uquid system when you register new account. it will use for transfer uquid balance or active your card.

How to Avoid Fees when using uquid card ?

A:You should buy card with same currency in website you want to pay then you have to pay 0% fees instead of 3% exchange fees.

What Should i do if it show "INVALID COUNTRY" when i order a virtual debit card ?

A: Just simply change country name out of this list 

How can i find "card proxy" or "token" ?

A: Please go to "my uquid card" and click in Status of your card. After enter your Secure PIN you will see your Proxy number ( for example : 299999999399999 )

Can i upgrade my "virtual debit card" to unlimited using?

A: Yes, you can upgraded your card to unlimited level

why i can not using my "ATM PIN" for active my card on "my uquid card" ?

A: The ATM PIN you got via calling to +441133200312 only using for ATM withdraw and you can not using on uquid. please using your uquid "secure PIN" for check your card status or transfer money

How many time i can loading my "Level 1" debit card ?

A: you have 2 maximum loading time for 24 hours. The limit will automatic remove after 24 hours from the last time you loaded successful

Why i make deposit with bitcoin and it still show "pending" ?

A: If you make payment under the amount requested your transaction will be hold from 48 hour to 72 hour for manual accepted by our staff.

How can i enable "2 Factor Authenticator" (2FA secure) ?

A: Please login your account setting and tick on "Enable 2 Factor Authenticator"    

Do i have to pay maintenance card fee from my uquid wallet ?

A: No, you only have to pay this fee from your card balance. if you do not have balance in your card then you do not have to pay this fees!

How can i buy 1000 plastic card for our staff in the same time?

A : You need  informations for 1000 cards . With delivery option you can use your company office address. Then, all card will delivery to your office and you can active and get ATM PIN for your staff from "card info"