Wavecrest card issuer update

Posted September 23, 2017
Category News


Dear Cardholder,

Our prepaid card program issuer, Wave Crest Holdings Limited, will no longer maintain or issue Visa® Prepaid Cards to cardholders outside of the European territory.

For a list of countries in the European territory, click here.

Your Visa Prepaid Card, which is registered to an address outside of the European territory, will remain open for use until 15 October, 2017 11:59 PM GMT. After this time, your card will be closed and you will no longer be able to use it.

You should, therefore, use up or remove any balance on your card before that date. You may also transfer the funds on your card to your uquid wallet. We also recommend you stop loading further funds onto your card, especially as you approach 15 October 2017 to avoid any balance remaining on your card.

You will be able to request that any remaining balances on your card on or after 15 October, 2017 be refunded to you in line with the Cardholder Agreement.

If you are a resident or citizen of a country in the European territory, you are welcome to submit a Proof of ID and Proof of Address showing this. Upon successful ID verification, the address on file for your card will be revised accordingly and your card will remain open to use. To submit these documents, please login to your card account at  uquid.com

Any existing cardholders that are registered with addresses outside the European Territory, but  provide Proof of Address within the European Territory, will be able to maintain their card accounts and  will not be subject to closure.  

We apologize for any inconvenience caused. For any questions, please contact us at [email protected]